These Terms and Conditions govern how customers place orders through American Mountain Specialties via phone or email. By placing an order, you agree to the following terms.
1. Ordering Process
Orders are placed directly by contacting us through phone or email. Once we confirm availability and pricing with you, your order will be prepared for delivery or pickup.
2. Product Descriptions
We sell natural forest products such as bear grass, mushrooms, salal, ferns, pinecones, and other botanical materials. All products are natural and may vary in size, shape, color, and appearance. Photos used on our website are for reference only.
3. Pricing
Prices are provided upon request and may vary depending on availability, season, or market conditions. All prices will be confirmed with you before we prepare your order.
4. Payment
Payment methods will be arranged directly with the customer when the order is confirmed. No payments are processed through the website.
5. Delivery or Pickup
We offer local delivery or arranged pickup depending on the location and availability. Delivery fees may apply and will be disclosed before confirming the order.
6. Order Changes or Cancellations
Orders may only be changed or canceled before we begin preparing them. Once an order is packed or scheduled for delivery, it cannot be canceled.
7. Limitation of Liability
American Mountain Specialties is not responsible for:
• Delays caused by carriers or traffic
• Items that spoil due to late pickup or unavailable customers
• Natural variations in products
• Misuse or improper storage after delivery
All goods are sold as-is.
8. Privacy
Any personal information you provide (such as name, phone, address, or email) is used only to process your order. We do not sell or share your information.
9. Policy Updates
We may update these terms at any time. The revised version becomes effective immediately upon posting.
10. Contact Information
For questions about these Terms and Conditions, contact us at:
American Mountain Specialties
Email: americanmtspecialties@gmail.com
Phone: 702-280-5489
This Return and Refund Policy explains how returns, replacements, and refunds are handled for purchases made from American Mountain Specialties when orders are placed by phone or email.
1. All Sales of Natural Forest Products
Because our products are natural items such as bear grass, salal, ferns, pinecones, snakegrass, and gourmet mushrooms, variations in size, shape, color, and texture are normal. For this reason, all sales may be final unless covered under the damaged-item policy below.
2. Damaged or Incorrect Items
If you receive an item that is damaged during delivery or does not match your order:
• You must contact us within 48 hours of delivery
• Provide your name, order details, and photos of the issue
• We will review the claim and may offer a replacement or partial refund at our discretion
3. Non-Returnable Items
We cannot accept returns for:
• Perishable items
• Natural plant or forest goods that have dried, wilted, or changed after delivery
• Items exposed to handling, storage, or environmental conditions
• Items purchased by mistake
• Items delivered as described
4. Refunds
If a refund is approved:
• Refunds will be issued through the original method of payment arranged during the order
• Processing time depends on the payment provider
• Delivery fees are non-refundable
5. Cancellations
Orders may only be canceled before they are packed or prepared for delivery. Once preparation has begun, cancellations may not be possible.
6. Customer ResponsibilityCustomers are responsible for:
• Providing correct delivery information
• Being available to receive goods
• Proper storage after delivery
• Notifying us promptly of any issues
We are not responsible for items that spoil, dry, or become damaged due to delivery carrier delays or incorrect addresses.
7. Contact for Returns or Issues
To request assistance regarding a damaged or incorrect item, contact us at:
American Mountain Specialties
Email: americanmtspecialties@gmail.com
Phone: 702-280-5489
8. Policy Updates
We may update this policy at any time. The revised version becomes effective immediately upon posting.
American Mountain Specialties
Copyright © 2025 American Mountain Specialties - All Rights Reserved.
Las Vegas, Henderson
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.